Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or making a purchase on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.

2. Legal Age Requirement (Alcohol Regulations)

In compliance with alcohol licensing regulations and laws, you must be at least 18 years of age (or the legal drinking age in your jurisdiction) to purchase alcoholic beverages from our store. We reserve the right to verify your age at checkout and during physical delivery.

3. Orders and Pricing

All product prices are listed in Vietnamese Dong (VND) and are inclusive of statutory taxes unless stated otherwise. We reserve the right to correct pricing errors, adjust product availability, or cancel orders arising from inaccurate listings.

4. Shipping, Delivery & Inspection

Orders will be processed and shipped according to our standard delivery timelines. Upon delivery, the recipient must inspect the package for seal integrity, temperature condition, and product quality before signing confirmation.

5. Return, Exchange & Refund Policy

Due to the temperature-sensitive nature of premium sake, returns are accepted exclusively for items damaged in transit, cork/seal defects, or incorrect fulfillment. Inquiries must be submitted within 24 hours of delivery.

6. Intellectual Property

All text, images, logos, brewery narratives, and custom branding displayed on this website are the proprietary property of our company and our brewing partners.

7. Contact Information

For inquiries regarding our terms, please contact our customer service team via our official hotline or contact form.